Last updated: September 28, 2026

At alturjman.com, we want you to be satisfied with your purchase and our printing services.

Books

If you receive a book that is damaged, defective, or different from the book you ordered, please contact us within 7 days of delivery.

Depending on the circumstances, we may offer:

• A replacement
• A refund
• Another appropriate solution

The book may need to be returned before a replacement or refund is issued.

Books returned due to a change of mind must be unused and in their original condition and must be requested within 7 days of delivery.

Printing Services

Because printing orders are produced according to the customer’s specifications, printing services generally cannot be cancelled or refunded once production has started.

If we make a printing error or the finished product is materially different from the confirmed specifications, please contact us within 7 days of receiving the order.

Where appropriate, we may provide a reprint, correction, or refund.

Refunds

Once a refund is approved, we will process it within 7 business days. The time required for the refund to appear in your account may depend on your payment provider or bank.

Cancellation

Please contact us as soon as possible if you need to cancel an order. Cancellation requests can only be accepted before the order has been processed or printing has started.

Contact Us

To request a return, replacement, cancellation, or refund, please contact us through alturjman.com and include your order details and a description of the issue.