Last updated: September 14, 2026

At alturjman.com, we want you to be satisfied with your purchase and our printing services.

Books

If you receive a book that is damaged, defective, or different from the book you ordered, please contact us as soon as possible after delivery.

Depending on the circumstances, we may offer:

• A replacement
• A refund
• Another appropriate solution

The book may need to be returned before a replacement or refund is issued.

Change-of-mind returns are subject to our return conditions and may not be accepted for books that have been used, damaged, or otherwise altered after delivery.

Printing Services

Because printing orders are produced according to the customer’s specifications, printing services generally cannot be cancelled or refunded once production has started.

However, if we make a printing error or the finished product is materially different from the specifications confirmed with us, please contact us. We will review the issue and, where appropriate, offer a reprint, correction, or refund.

Customers are responsible for reviewing and approving the final specifications or proof when a proof is provided.

Refunds

When a refund is approved, it will normally be made using the original payment method where possible. Processing times may vary depending on the payment provider or bank.

Cancellation

Please contact us as soon as possible if you need to cancel an order. We will try to accommodate cancellation requests before the order has been processed or printing has started.

Contact Us

To request a return, replacement, cancellation, or refund, please contact us through alturjman.com and include your order details and a description of the issue.